Viagogo Review: Global Online Ticket Marketplace

Viagogo is a global online ticket marketplace that connects buyers and sellers of tickets to a wide range of live events, including concerts, sporting events, theater productions, and more. With its vast inventory of tickets, Viagogo has become a popular choice for fans looking to secure tickets to their favorite events. However, the company has also been the subject of criticism for its high prices and questionable practices.

What is Viagogo?

Viagogo is a secondary ticket marketplace, which means that it sells tickets that have been resold by their original owners. This can sometimes lead to inflated prices, as sellers are free to set their own prices. However, Viagogo also offers a guaranteed ticket guarantee, which means that buyers can be sure that they will receive a valid ticket if they purchase one from the site.

How Does Viagogo Work?

When a seller decides to sell their tickets on Viagogo, they create a listing on the site. Buyers can then search for tickets to their desired event and compare prices from different sellers. Once a buyer has found the tickets they want, they can purchase them directly from the seller through Viagogo’s secure payment system.

Pricing Matters: Understanding Ticket Costs

One of the most notable aspects of Viagogo is its dynamic pricing model, which reflects the interplay of supply and demand. This means that ticket prices can fluctuate significantly depending on the event, seat location, and the seller’s willingness to negotiate. While this system can lead to higher prices than face value, it also presents opportunities for savvy shoppers to snag deals when sellers are eager to offload their tickets.

Navigating the Ticketing Landscape

Understanding Ticket Resale Markets

Viagogo operates in the realm of secondary ticket markets, where tickets are resold by their original purchasers. This system inevitably leads to price fluctuations, as sellers have the freedom to set their own prices. While this can result in higher prices compared to primary ticket sales, it also presents an opportunity for fans to acquire tickets for sold-out events.

Viagogo’s Role in the Ticket Resale Market

Viagogo’s primary function is to act as an intermediary between ticket sellers and buyers. The company facilitates the transaction, providing a platform for sellers to list their tickets and buyers to search for and purchase them. Viagogo earns revenue through a commission-based system, taking a percentage of each ticket sale.

Viagogo’s Features and Benefits

Extensive Ticket Inventory

Viagogo boasts an impressive inventory of tickets, covering a wide range of live events across various genres and locations. From major sporting leagues to global musical tours, Viagogo’s reach extends to a diverse spectrum of entertainment options.

Guaranteed Ticket Guarantee

To instill confidence in buyers, Viagogo offers a guaranteed ticket guarantee. This assurance safeguards buyers against the risk of receiving invalid or counterfeit tickets. In the event of such an issue, Viagogo pledges to provide a full refund or alternative tickets of equal or greater value.

Secure Payment System

Viagogo employs robust security measures to protect financial transactions. The company utilizes industry-standard encryption protocols to safeguard sensitive payment information, ensuring that both buyers and sellers can transact with peace of mind.

Convenient Mobile App

Viagogo caters to the mobile-centric world with a dedicated app that provides users with seamless access to the platform’s features. The app allows users to browse tickets, make purchases, and manage their account on the go, offering a convenient and user-friendly experience.

Buyer Protection Program

Viagogo’s Buyer Protection Program serves as an additional layer of security for buyers. The program extends protection against fraudulent sellers, ensuring that buyers are compensated in the event of ticket issues arising from seller misconduct.

Criticisms and Concerns

Pricing Concerns

A significant criticism leveled against Viagogo is its pricing practices. Secondary ticket markets often result in inflated prices, with Viagogo’s listings sometimes exceeding primary market prices by substantial margins. This can be a deterrent for fans seeking affordable access to live events.

Questionable Practices

Viagogo has faced accusations of employing questionable practices to maximize profits. These allegations include using bots to artificially inflate ticket prices and failing to adequately screen sellers for fraudulent listings. Such practices undermine consumer trust and raise ethical concerns.

Customer Service Complaints

Viagogo has received criticism for its customer service, with reports of delayed responses, unresolved issues, and a lack of empathy towards customer concerns. These shortcomings can leave customers feeling frustrated and dissatisfied with their Viagogo experience.

Lack of Transparency

Viagogo has been criticized for its lack of transparency in its pricing and ticket allocation processes. The company’s website often lacks detailed information about ticket pricing, making it difficult for buyers to make informed decisions. Additionally, Viagogo has been accused of favoring certain sellers, further fueling concerns about fairness and transparency.

Recommendations for Safe Ticket Purchases

Compare Prices and Reviews

Before making a purchase, it is crucial to compare prices across different platforms and read reviews of sellers. This research can help identify reputable sellers and avoid inflated prices or fraudulent listings.

Utilize Viagogo’s Buyer Protection Program

Familiarize yourself with Viagogo’s Buyer Protection Program to understand its scope and limitations. This knowledge can empower you to make informed decisions and seek recourse in case of issues.

Contact Viagogo Customer Service Promptly

In case of any problems, contact Viagogo’s customer service promptly. Early intervention can increase the likelihood of a favorable resolution and minimize frustration.

Pros and Cons of Viagogo


  • Wide inventory of tickets
  • Guaranteed ticket guarantee
  • Secure payment system
  • Mobile app for easy access
  • Buyer protection program


  • High prices
  • Questionable practices
  • Customer service complaints
  • Lack of transparency

Is Viagogo Legit?

Viagogo is a legitimate company that has been operating for over 15 years. However, it has also been the subject of criticism for its high prices and questionable practices. For example, the company has been accused of using bots to artificially inflate ticket prices and of not adequately screening sellers for fraudulent listings.

Tips for Buying Tickets on Viagogo

Shop around and compare prices.
Read reviews of sellers before buying.
Be aware of the Viagogo Buyer Protection Program.
Contact Viagogo customer service if you have any problems.


Viagogo can be a great way to find tickets to sold-out events. However, it is important to be aware of the company’s high prices and questionable practices before making a purchase. By following the tips above, you can minimize your risk of having a negative experience with Viagogo.

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